IBPS Clerk Ex-Servicemen Application Fee & Refund Policy 2026: Complete Guide
Quick Overview
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IBPS Clerk CRP CSA-XVI Official Notification PDF
Download the official CRP CSA-XVI notification to verify ESM/DESM application fees, payment instructions and refund conditions.
The IBPS Clerk ESM Fee Refund 2026 policy is important for Ex-Servicemen applying for the Customer Service Associate post through CRP CSA-XVI. Eligible Ex-Servicemen and Disabled Ex-Servicemen candidates are required to pay a concessional application fee of ₹175, inclusive of GST.
Candidates should also understand that a successfully paid application fee is normally non-refundable. However, when an amount is deducted during an unsuccessful banking transaction, it may be reversed separately by the concerned bank or payment gateway.
This guide explains the IBPS Clerk Ex-Servicemen Application Fee 2026, accepted payment methods, electronic receipt, failed transaction refund, correction fee and important payment precautions.
IBPS Clerk ESM Fee Refund 2026 Highlights
| Recruitment | IBPS CRP CSA-XVI |
| Post | Customer Service Associate |
| Application Mode | Online |
| ESM/DESM Application Fee | ₹175, inclusive of GST |
| Fee for Other Candidates | ₹850, inclusive of GST |
| Online Fee-Payment Period | 1 August to 28 August 2026 |
| Successful Payment Refund | Not Permitted |
| Failed Transaction Reversal | Processed by the Bank or Payment Gateway |
| Bank Transaction Charges | Payable by the Candidate |
IBPS Clerk Ex-Servicemen Application Fee 2026
Eligible Ex-Servicemen and Disabled Ex-Servicemen candidates are included in the concessional application-fee category under IBPS Clerk CRP CSA-XVI.
Therefore, an eligible ESM or DESM candidate is required to pay ₹175, inclusive of GST. The candidate does not have to pay ₹850 merely because he or she belongs to a General, OBC or EWS background.
The benefit depends on the candidate satisfying the applicable ESM or DESM eligibility conditions and selecting the correct category in the online application form.
| Candidate Category | Application Fee/Intimation Charges |
|---|---|
| SC | ₹175, inclusive of GST |
| ST | ₹175, inclusive of GST |
| PwBD | ₹175, inclusive of GST |
| Ex-Servicemen (ESM) | ₹175, inclusive of GST |
| Disabled Ex-Servicemen (DESM) | ₹175, inclusive of GST |
| General/Unreserved | ₹850, inclusive of GST |
| OBC-NCL | ₹850, inclusive of GST |
| EWS | ₹850, inclusive of GST |
Do Ex-Servicemen Get Fee Concession?
Yes. Eligible Ex-Servicemen and Disabled Ex-Servicemen candidates receive a concession in the IBPS Clerk application fee.
The prescribed fee for eligible ESM and DESM candidates is ₹175, inclusive of GST. Candidates must correctly select the Ex-Servicemen category and provide accurate service information while completing the application.
An applicant who claims the concession without meeting the prescribed ESM or DESM conditions may face cancellation of the category benefit or candidature during document verification.
IBPS Clerk Fee Payment Dates 2026
For CRP CSA-XVI, the online fee-payment facility was available from 1 August to 28 August 2026. The payment had to be completed through the official online application portal.
Candidates should always follow the final date shown on the official IBPS registration portal because IBPS may extend the registration or payment deadline through a separate notice.
Accepted Online Payment Methods
Candidates must pay the IBPS Clerk application fee through the online payment gateway available in the application form.
Depending on the options displayed on the payment page, candidates may use:
- Debit card
- Credit card
- Internet banking
- IMPS
- UPI
- Cash cards or supported mobile wallets
The following offline payment methods are not accepted:
- Cash payment at an IBPS office
- Cheque
- Demand draft
- Postal order
- Offline bank challan, unless specifically provided by IBPS
Steps to Pay IBPS Clerk ESM Application Fee
- Visit the official IBPS website.
- Open the CRP Customer Service Associates section.
- Select the CRP CSA-XVI online application link.
- Complete the new registration process.
- Enter the personal and educational details.
- Select the correct Ex-Servicemen or Disabled Ex-Servicemen category.
- Enter the required service and discharge information.
- Upload the photograph, signature, thumb impression, handwritten declaration and other required documents.
- Preview the complete application form.
- Proceed to the online payment page.
- Select the preferred payment method.
- Pay the prescribed application fee.
- Wait for the payment confirmation.
- Download the electronic receipt and completed application form.
How to Confirm Successful Fee Payment
A fee payment should normally be treated as successful only when the application portal confirms the transaction and generates an electronic receipt.
After completing the transaction, candidates should:
- Check the success message displayed by the application portal.
- Log in with the registration number and password.
- Verify the application and payment status.
- Download the electronic fee receipt.
- Download or print the completed application form.
- Check whether the transaction details appear correctly.
IBPS Clerk ESM Fee Refund Policy
The successfully paid IBPS Clerk application fee and intimation charges are generally non-refundable. The amount cannot ordinarily be transferred to another recruitment process or kept in reserve for a future examination.
Candidates cannot claim a refund merely because:
- They decide not to appear for the examination.
- They submit incorrect information in the application.
- Their application is rejected because of ineligibility.
- Their Ex-Servicemen category claim is not accepted.
- They are absent from the examination.
- They apply for another IBPS recruitment.
- They submit more than one application.
- They change their selected category or State/UT.
What Happens If the Fee Payment Fails?
A failed payment may occur because of an interrupted internet connection, insufficient balance, payment-gateway error, bank-server problem or transaction timeout.
If the payment fails:
- Do not immediately make repeated payment attempts.
- Wait for the application portal to update the transaction status.
- Log in again and check whether an electronic receipt has been generated.
- Check the bank account or payment application.
- Note the transaction reference number.
- If the transaction remains unsuccessful, complete a fresh payment before the deadline.
If an amount is deducted during an unsuccessful transaction, the concerned bank or payment gateway normally processes the reversal to the original payment source.
The time required for the reversal depends on the bank, card issuer, UPI service or payment gateway. It should not be confused with a refund of a successfully paid application fee.
Money Deducted but Electronic Receipt Not Generated
If money is deducted but an electronic receipt is not generated, the payment may not have been recorded successfully by the application portal.
Candidates should:
- Check the application status after logging in.
- Wait for the transaction to be reconciled.
- Check whether the deducted amount has been reversed.
- Make a fresh payment before the deadline if the application remains incomplete.
- Contact the bank if the failed amount is not reversed within its normal processing period.
- Raise a complaint through the official IBPS grievance system if required.
Can I Pay the Application Fee Twice?
Candidates should avoid making multiple payments for the same application. Before attempting a second payment, check whether the first transaction was successful and whether an electronic receipt was generated.
If multiple successful payments are made because of repeated attempts, candidates should not assume that the additional amount will automatically be refunded. They should retain all transaction records and contact the relevant bank, payment gateway or official IBPS grievance channel.
Multiple Applications and Fee Refund
Candidates should submit only one complete application. If multiple applications are submitted, IBPS may retain only the latest valid and completed application according to the recruitment conditions.
The fee paid for another or earlier application is not normally refunded. Candidates should therefore avoid creating repeated registrations merely to correct minor errors.
IBPS Clerk Application Correction Fee
IBPS provided an online application correction window for CRP CSA-XVI. Candidates using the correction facility were required to pay a separate correction fee of ₹200, inclusive of GST.
The correction fee:
- Was separate from the original application fee.
- Applied only to candidates using the correction facility.
- Did not guarantee that every application field could be edited.
- Was non-refundable after successful payment.
Candidates not using the correction facility were not required to pay the correction fee.
Can Application Details Be Edited After Payment?
Candidates should verify the complete application before final submission. Editing is possible only when IBPS officially provides a correction window and only for the fields permitted during that window.
The following details should be checked carefully:
- Candidate’s name
- Date of birth
- Reservation category
- ESM or DESM status
- Service period and discharge details
- State/UT applied for
- Educational qualification
- Local-language information
- Photograph and signature
- Thumb impression
- Handwritten declaration
Documents to Save After Fee Payment
Candidates should retain the following records until the recruitment and joining process is completed:
- Completed application form PDF
- Electronic fee receipt
- Provisional registration number
- Transaction reference number
- Payment confirmation screenshot
- Registered email confirmation
- SMS confirmation received from IBPS
- Corrected application form, if applicable
- Correction-fee receipt, if applicable
Common Payment Mistakes to Avoid
- Selecting the wrong category in the application form.
- Claiming ESM or DESM status without satisfying the eligibility rules.
- Entering incorrect service or discharge details.
- Making repeated payments without checking the transaction status.
- Refreshing or closing the payment page during processing.
- Assuming payment is successful without downloading the receipt.
- Failing to save the transaction reference number.
- Waiting until the final hours to complete payment.
- Using an unofficial application or payment link.
- Sharing an OTP, PIN, card CVV or password with another person.
How to Raise an IBPS Payment Complaint
For an unresolved IBPS payment issue, visit the official IBPS Candidate Grievance Redressal System. Read the available FAQs before registering your complaint.
Keep the following information ready:
- Recruitment name: CRP CSA-XVI
- Registration number
- Registered email address
- Registered mobile number
- Date and amount of the transaction
- Payment method used
- Bank transaction reference number
- Screenshot of the application or payment status
Follow these steps to register and track your payment complaint:
- On the official portal, click Register new Complaint.
- Select the relevant Help Topic. Enter your full name and a valid email address, and provide your mobile number.
- In Issue Summary, mention the examination and the payment problem. For example: CRP CSA-XVI – Amount debited but payment not confirmed.
- In Issue Details, explain what happened. Include your registration number, transaction date, amount, payment method and bank transaction reference. Use the attachment option to add a relevant payment receipt or application-status screenshot.
- Enter the CAPTCHA and submit the complaint. Save the unique complaint number and check your email for the confirmation.
- To follow up, open Check Complaint Status and enter the email address used for the complaint and your complaint number.
Candidates should never share their password, debit-card PIN, credit-card CVV, UPI PIN or OTP while submitting a payment complaint.
Conclusion
The IBPS Clerk ESM Fee Refund 2026 rules provide a concessional application fee of ₹175, inclusive of GST, for eligible Ex-Servicemen and Disabled Ex-Servicemen candidates. Other candidates are required to pay ₹850, inclusive of GST.
The application fee must be paid online, and applicable bank transaction charges must be borne by the candidate. A successfully paid application fee is non-refundable and cannot ordinarily be adjusted against another examination.
However, if an amount is deducted during a failed transaction, the bank or payment gateway may reverse it to the original payment source. Candidates should verify the payment status, download the electronic receipt and preserve the completed application form and transaction records.
Related IBPS Clerk Guides
Read these guides to check your eligibility, prepare the required documents and understand the application process.
- IBPS Clerk Ex-Servicemen Eligibility: Age, Qualification and Reservation Rules
- IBPS Clerk Ex-Servicemen Documents Required
- IBPS Clerk Apply Online: Application Process and Fee Payment
Official IBPS Payment Complaint Links
Use the official IBPS grievance portal for unresolved application-payment issues. Keep your transaction details ready when submitting a complaint.
- IBPS Candidate Grievance Redressal System
- Register an IBPS Payment Complaint
- Check Your IBPS Complaint Status
To check the complaint status, use the email address entered when registering the complaint and your complaint number.
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Frequently Asked Questions
What is the IBPS Clerk Ex-Servicemen application fee 2026?
Eligible Ex-Servicemen candidates are required to pay ₹175, inclusive of GST, under IBPS Clerk CRP CSA-XVI. Applicable bank transaction charges must be paid separately by the candidate.
What is the IBPS Clerk DESM application fee 2026?
Disabled Ex-Servicemen candidates are also required to pay ₹175, inclusive of GST, subject to satisfying the DESM eligibility requirements.
Do General-category Ex-Servicemen have to pay ₹850?
No. An eligible candidate applying under the Ex-Servicemen category is covered under the ₹175 concessional-fee category. The ESM claim must be supported by valid documents.
What is the application fee for candidates other than SC, ST, PwBD, ESM and DESM?
Candidates not covered under the SC, ST, PwBD, ESM or DESM concessional categories are required to pay ₹850, inclusive of GST.
Is the IBPS Clerk application fee refundable?
No. A successfully paid application fee or intimation charge is non-refundable and cannot ordinarily be adjusted against another IBPS recruitment process.
Will I receive a refund if money is deducted but payment fails?
An amount deducted during a failed transaction is generally reversed to the original payment source by the bank or payment gateway. This reversal is different from a refund of a successfully paid application fee.
How can I pay the IBPS Clerk application fee?
The fee can be paid through the online options available on the application portal, such as debit card, credit card, internet banking, UPI, IMPS or supported mobile wallets.
How can I confirm that my IBPS Clerk fee payment was successful?
Log in to the application portal and check the payment status. A successful transaction should normally generate an electronic receipt and allow the candidate to download the completed application form.
Is the bank transaction charge included in the application fee?
The prescribed fee is inclusive of GST, but applicable bank or online transaction charges must be borne separately by the candidate.
Will IBPS refund the fee if I submit multiple applications?
No. IBPS may retain only the latest valid and completed application, while fees paid for other applications are not refunded.
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